Information concerning carriage and payment conditions, and calculation of delivery lead time

A. DELIVERY INFORMATION

Standard delivery of goods is only available to the countries listed below. Depending upon the scope of your order, delivery will be effected by either DHL, Post, DPD, UPS, GLS, Hermes, FEDEX or by haulier. You can take the delivery costs applying in each case from the table displayed below. 

If you require carriage to any other country, please write to us via email prior to ordering (support[@]pl-concepts.com), stating the article and quantity, and the delivery address with the country and applicable postal code. We shall then inform you as soon as possible, whether we are able to deliver to the country required and, if delivery to the required address is possible, we shall inform you of the carriage charges — we need to ask our delivery partners in advance for availability and costs.

Delivery costs:

We deliver only to the following countries:

  • Germany
  • Other European countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden

Delivery charges depending on the gross value of the shopping basket:

Germany Other European countries
Flat shipping rate 1.95 Euro 9.59 Euro
Free of charge delivery for orders above a gross value of 59.00 Euro 59.00 Euro

B. PAYMENT INFORMATION

We offer the following methods of payment, as long as nothing else is specified in the relevant product description. Other payment types are not offered and will not be accepted:

  1. PayPal / PayPal Express
  2. Credit card (via PayPal)

Detailed information concerning individual payment methods:

Payment via PayPal: PayPal is an online payment service provided by PayPal (Europe) S.a.r.l. & Cie S.C.A. You will be automatically transferred to our partner, PayPal. Once there, you can log into your PayPal account or open a new PayPal account, and authorise payment.

Payment by credit card: MasterCard, VISA, American Express, Diners Club and Discover are accepted. Your credit card account will be charged and goods despatched immediately following completion of the order. We work together with the payment service provider PayPal. 

C. INFORMATION ON CALCULATION OF DELIVERY LEAD TIME

The time for delivery starts running on the day following order completion and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a national holiday in the destination country, then the next working day applies instead. We shall be entitled to make partial deliveries. Delivery times are not altered in the event of partial delivery.

Delivery times:

Germany and Austria 3-5 Days
Other European Countries  4-8 Days

D. GUARANTEE

Terms of our money-back guarantee:

  1. Irrespective of any statutory right of revocation, we grant you the right to return the goods to us within 180 days. 
  2. The period of the money-back guarantee begins on the day upon which you or a third party nominated by you, who is not the carrier, receives the last of the goods. The prompt dispatch of the goods is sufficient to comply with the time limit. 
  3. The goods must be returned to the following address: PLConcepts GmbH & Co KG, Oberlaaer Str. 70, 1100 Vienna 
  4. The return of the goods is at your own risk. 
  5. The goods must be in their original packaging, complete, unused and undamaged.
  6. You shall bear the costs for delivery and return of the goods. 
  7. Under the foregoing conditions, we shall repay you the purchase price and any costs arising for the delivery of the goods, without delay and at the latest within fourteen days following the day upon which we receive the goods. We shall use the same means of payment for the refund as you used in the original transaction, unless it has been expressly agreed with you otherwise. 
  8. This money-back guarantee does not affect your statutory right of revocation or any other applicable rights.